Shipping policy

SHIPPING POLICY
Marquelle Ventures Private Limited
Brand Name: Oh My Kaju™
Effective Date: 20-02-2026


1. OVERVIEW

This Shipping Policy applies to all orders placed on the official website of Oh My Kaju™, owned and operated by Marquelle Ventures Private Limited (“Company”, “we”, “us”, “our”).

We ship products across India and internationally through trusted logistics partners including Shiprocket and other authorized courier and freight service providers.


2. SHIPPING COVERAGE

We currently ship to:

Domestic Shipping

  • All serviceable locations across India.

International Shipping

  • Most countries worldwide, subject to logistics availability, customs regulations, and import restrictions.

Certain countries may have restrictions on food imports. Customers are responsible for checking local regulations before placing an order.


3. SHIPPING PARTNERS

We use reliable logistics partners including:

  • Shiprocket (primary logistics aggregator)
  • National and international courier partners integrated with Shiprocket
  • Additional approved courier and freight providers as required

Courier selection is based on:

  • Delivery location
  • Service availability
  • Speed and reliability


4. ORDER PROCESSING TIME

Orders are typically processed within:

  • 1–3 business days for domestic orders
  • 2–5 business days for international orders

Processing time excludes:

  • Weekends
  • Public holidays
  • Unforeseen operational delays

Orders are processed only after successful payment confirmation.


5. DELIVERY TIMELINES

India Deliveries

Estimated delivery time: 3–7 business days

International Deliveries

Estimated delivery time: 7–21 business days

Delivery timelines may vary depending on:

  • Customs clearance
  • Destination country regulations
  • Weather or transit conditions
  • Courier network delays

These timelines are indicative and not guaranteed.


6. SHIPPING CHARGES

Shipping charges are calculated based on:

  • Order weight
  • Destination
  • Shipping method

Exact shipping costs are displayed at checkout before payment.

International shipments may incur additional charges including:

  • Import duties
  • Customs taxes
  • Brokerage fees

These are payable by the customer.


7. CUSTOMS, DUTIES & IMPORT REGULATIONS

For international orders:

  • The customer is the importer of record.
  • Customers are responsible for all customs duties, taxes, and compliance with local laws.

We are not responsible for:

  • Customs delays
  • Additional import charges
  • Seizure due to local food restrictions

No refunds will be issued for orders rejected by customs authorities.


8. ORDER TRACKING

Once shipped, customers will receive:

  • Tracking details via email/SMS
  • Real-time shipment tracking through courier partner systems

Tracking may take up to 24 hours to activate after dispatch.


9. DELIVERY ATTEMPTS & FAILED DELIVERY

Couriers typically attempt delivery 2–3 times.

If delivery fails due to:

  • Incorrect address
  • Customer unavailability
  • Non-response

The shipment may be returned or abandoned.

Reshipping costs must be borne by the customer.


10. DAMAGED OR TAMPERED SHIPMENTS

Customers must inspect packages upon delivery.

If the package is:

  • Damaged
  • Opened
  • Tampered

Please:

  • Refuse delivery OR
  • Take photos immediately
  • Contact us within 24  hours

Claims made after this period may not be accepted.


11. LOST SHIPMENTS

If a shipment is declared lost by the courier:

  • We will investigate with the logistics partner.
  • Replacement or refund will be processed after confirmation.


12. NON-DELIVERABLE LOCATIONS

We reserve the right to cancel orders for:

  • Remote or non-serviceable areas
  • Restricted international zones

In such cases, a full refund will be issued.


13. SHIPPING RESTRICTIONS FOR FOOD PRODUCTS

Due to the nature of food products:

  • Some countries may prohibit imports of packaged food items.
  • Delivery timelines may vary due to quarantine inspections.

Customers must ensure compliance with their local import laws.


14. FORCE MAJEURE

We are not liable for shipping delays caused by:

  • Natural disasters
  • Political disruptions
  • Strikes
  • Customs inspections
  • Pandemic restrictions
  • Logistics network failures


15. POLICY UPDATES

We reserve the right to update this Shipping Policy at any time.

Changes will be effective immediately upon posting.


16. CONTACT INFORMATION

Marquelle Ventures Private Limited
Brand: Oh My Kaju™

Email: care@ohmykaju.com
Phone: +91 9028056561
Website: www.ohmykaju.com


By placing an order on our website, you agree to this Shipping Policy.